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Tracey Bucher, a Customer Service
Agent with Delta Dental Plan of New Jersey, was one of
three individuals named Customer Service Representative
of the Year by the Garden State Chapter of the
International Customer Service Association. Chosen by a
group of her peers, Bucher won the award for her ability
to consistently demonstrate skills and professionalism
that result in the greatest levels of customer
satisfaction.
Bobbi Homeyer, her team leader at
Delta Dental, nominated Bucher for the award.
"Tracey is a shining example of what we look for in
an employee," said Homeyer. "Her friendly and
professional demeanor is well received by customers and
exemplifies the level of customer service that our
company prides itself on. Tracey's patience, knowledge,
and positive attitude contribute to her success, and
enable her to turn around some of the most challenging
calls."
The Customer Service
Representative Awards were presented by Debra Breidt,
President of the Garden State Chapter of the
International Customer Service Association. The Garden
State chapter, which is the New Jersey chapter of the
2,000-member national organization, has approximately
100 members who network throughout the year to discuss
topics such as technology, hiring, and customer
retention. Through a nomination process, the
organization presents one award annually to the customer
service representative, or in this case representatives,
who truly go above and beyond their job description. The
award is given in the first week of October to coincide
with National Customer Service Week.
Bucher has been a Customer Service
Agent with Delta Dental for two years.
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