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A recent survey of Flagship Dental
Plans' DeltaCare managed dental care program subscribers
found that nearly 9 out of 10 are "satisfied" or "highly
satisfied" overall with their dental benefits program.
Brownstone Information Resources
of Morristown, New Jersey, conducted the survey for
Flagship Dental Plans. Flagship Dental Plans is a wholly
owned subsidiary of Delta Dental Plan of New Jersey, and
underwrites and administers the DeltaCare product.
The high overall satisfaction
rating reflects strong subscriber satisfaction in all
categories. Across the board, subscribers said they were
pleased with DeltaCare's quality of care, specialty
care, access, information provided, and customer
service.
Subscribers gave particularly high
ratings to Customer Service, with 96% being "satisfied"
or "highly satisfied." Vince Farinella, Vice President,
Flagship Dental Plans, believes subscriber satisfaction
results from the commitment Customer Service agents have
to subscribers. "Service is our essence," he says.
"Customer Service is the one and sometimes only direct
point of contact between us and our subscribers. We are
fortunate to have a team that understands that we are
here first and foremost to facilitate access to dental
care for our subscribers."
In other findings, significantly
more than half the subscribers surveyed reported that
they felt their oral health is "somewhat better" or "a
great deal better" this year. Farinella says, "This
speaks to the accessibility provided by our programs,
and to the quality provided by our participating general
dentists and specialists."
The survey, conducted in September
2003, was mailed to a random sample of 1,400 DeltaCare
subscribers.
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