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We are pleased to report that
Delta Dental continues to receive high overall ratings
from benefits managers.
In the 2004 Benefits Managers'
Satisfaction Survey, nearly 9 in 10 benefits managers
reported being "extremely satisfied" or "very satisfied"
with Delta Dental.
Benefits managers also believe
their employees are satisfied with Delta Dental.
Three-quarters said their employees are "extremely" or
"very happy" overall.
Brownstone Information Resources,
Inc., an independent market research firm in Morristown,
New Jersey, conducted telephone interviews with 250
benefits managers selected at random in August.
According to the survey:
- 86% are "extremely" or "very
satisfied" with Delta Dental
- 95% would recommend Delta
Dental to other administrators
- 82% said Delta Dental performs
"extremely" or "very well" at processing claims
accurately
- 81% said Delta Dental performs
"extremely" or "very well" at processing claims
quickly
- 80% said Delta Dental performs
"extremely" or "very well" at allowing
employees/members to choose their own dentist
- 76% said Delta Dental performs
"extremely" or "very well" at having Customer Service
agents who are knowledgeable
- 79% said Delta Dental performs
"extremely" or "very well" at having Customer Service
agents who are courteous/pleasant/empathetic
The mission of Delta Dental Plan
of New Jersey is "to promote oral health to the greatest
number of people by providing accessible dental benefit
programs of the highest quality, service, and value."
The annual survey helps ensure that we continue to serve
our customers to the high standards set by our mission.
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