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Delta Dental
continued to maintain excellent service levels in 2005,
according to the company's 2005 Operations and Customer
Service Reports. Here is a snapshot of some of our 2005
statistics.
Total number of claims received
2.82 million
Number of
electronic claims received
1.4 million (49% of all claims)
Average claims turnaround time
8.3 business days
99.64% processed within 30 days
Accuracy
rates
Key accuracy measures (clerical accuracy, payment
accuracy and dollar accuracy): 99% or higher
Call Center statistics
Total calls to Delta Dental: 920,393
Calls handled
by Customer Service agents: 602,254 |
